Frequently Asked Questions

Below are frequently asked questions, you may find the answer for yourself

If you are unable to find the answers to your questions, please send an email to

A: You can order easily using our online platform. When you find a product you need, you can add it to cart and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

A: Mastercard, Visa, EFT and Masterpass

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact notify us about the problem. We can manage the order manually.

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us at

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact

A: If you want to return a product, please contact Please also review our refund policy.

A: We will send you the tracking code of the shipment when the parcel has been sent.

A: Lead and shipping time will take between 7 – 14 working days.

A: Shipping in Gauteng/Pretoria will be – R80
Shipping to main centres in SA – R120
Shipping to outlying areas in SA – R150
International shipping – please confirm by sending an email to

A: Should you need to change your address please contact us as soon as possible at